Privacy Policy

Last updated: May 11, 2026

At Gaire Mobile & Electronic Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, place orders, or visit our shop.

📌 Information We Collect

We collect different types of information to provide and improve our services:

1. Personal Information

When you place an order or contact us, we may collect:

• Full name

• Email address

• Phone number

• Shipping and billing address

2. Payment Information

• Cash on Delivery payments — no payment data stored

• Esewa, Khalti, or bank transfer details — processed through secure payment gateways

• We do not store full payment details on our servers

3. Order Information

• Products purchased

• Order history

• Repair service details

• Device information for repairs (IMEI, model, issue description)

4. Communications

• Customer support messages

• Phone call records (for order processing)

• WhatsApp messages and inquiries

• Product reviews and feedback

• Emails you send to us

⚙️ How We Use Your Information

We use your information to deliver a better and safer experience:

• ✔ Process and deliver your orders

• ✔ Provide repair services and diagnostics

• ✔ Manage your repair requests and update you on status

• ✔ Send order updates and delivery notifications

• ✔ Respond to customer support inquiries

• ✔ Improve our products and services

• ✔ Detect and prevent fraud or unauthorized activity

• ✔ Comply with legal and regulatory requirements

🔄 Information Sharing

We respect your privacy and do not sell your data. We only share information when necessary:

Service Providers

• Delivery and logistics partners

• Payment gateways (Esewa, Khalti, banks)

• SMS and notification services

Legal Requirements

• When required by law

• To protect our rights, customers, or business

Business Transfers

• In case of merger, acquisition, or sale of assets

🍪 Cookies & Tracking Technologies

When you visit our online platforms, we may use cookies to enhance your browsing experience:

• Remember your preferences and settings

• Analyze website traffic and usage

• Improve performance and functionality

👉 You can disable cookies anytime through your browser settings.

🔒 Data Security

We implement strong security measures to protect your information, including:

• Secure storage of customer data

• Restricted access to sensitive information

• Regular system monitoring

• No online storage of payment card details

However, please note that no system is 100% secure, and we cannot guarantee absolute security.

📞 Phone and Message Communications

By providing your phone number to Gaire Mobile, you agree that:

• We may call or message you regarding your orders, repairs, and customer support

• We may send order confirmations and delivery updates via SMS or WhatsApp

• You can opt out of marketing messages by informing us directly

For order-related and repair-related communications, you cannot opt out as these are necessary for service delivery.

👤 Your Rights

You have full control over your personal data. You can:

• Access the data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data

• Opt out of marketing communications

• Object to certain data processing activities

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👶 Children's Privacy

Gaire Mobile & Electronic Shop is not intended for children under the age of 13. We do not knowingly collect personal data from children.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

• Major updates will be notified via our website or in-store notice

• Continued use of our services means you accept the updated policy